Welcome to AskBee! This document sets out the terms and conditions (called the “Terms”) between EduHive Sdn Bhd (202101001779) (called “We”, the “Company”) and users of the Platform (called “You”, the “Users”) which apply when you make a request for tutoring sessions (each a “Meeting”) from tutors (each a “Tutor”) from the platform in the form of website or mobile applications and related services (each referred to as the “Platform”).
Please read these Terms carefully before making a Booking from our Platform. If you have any questions, kindly contact email@example.com before you make a Booking. By setting up your account or downloading and using the Platform in any way, you confirm that you accept these Terms.
The Platform is operated by EduHive Sdn. Bhd., a company incorporated in Malaysia with its registered office at K03-03-09 UOA Business Park. No 1, Jalan Pengaturcara, Seksyen U1/51A. 40150 Shah Alam, Selangor Darul Ehsan, Malaysia. Our company registration number is 202101001779.
You may contact us at firstname.lastname@example.org.
There are the parties involved in the Platform which are bound to the Terms:
The Company - The Company manages the Platform which allows a Student to make booking for Meeting sessions by requesting for a Tutor. Both Students and Tutors are Users of the Platform.
Tutors – Tutors are individuals which are separate entities from the Company which have partnered with Us to provide tutoring sessions via Meetings to the Students as further set out in the Tutor Agreement.
Students – A person who makes a booking for Meetings with any of our Tutors on the Platform.
All Tutors are entities separate from the Company and engaged on an ‘independent contractor’ basis needed to complete a Meeting. A Tutor is not a representative of the Company and shall not mislead Students to believe the Tutor is an employee of the Company during or after the termination of their Talent Agreement. If this Agreement and any document relating to it is translated, the English version shall prevail.
The language of this Agreement is English. All documents, notices, waivers, variations and other written communications relating to this Agreement shall be in English.
Booking a tutoring Meeting session
Our objective is to link our Tutors and Students to allow Students to make bookings to request for Meeting sessions from the Tutors for you or a third party that you identify as a recipient (“Recipient”) (our “Service”).
The Company is only responsible in providing Tutors with Meetings from Students whenever available. As a Customer, you acknowledge that a Tutor has the sole and absolute discretion on how to fulfil your request, and may not follow your request exactly.
All Tutors must obey the Personal Data Protection Act 2010 and not sell, reveal, or share a User’s personal data to a third party at all times.
The Company is also not liable for any damages or loss to any User or Tutor which is caused by acts of God, civil unrest, war, and other unforeseen and uncontrollable third party circumstances.
You need to open an account either as a Student or a Tutor before you can place or manage your Meetings using our Platform. When you open an account you may create a password, or other secure login method, and may also have to provide credit card and other payment details.
You must keep any password you create, or other secure login method, secret, and prevent others from accessing your mobile phone or email account. If another person uses these methods to access your account, you will be responsible to pay for any Bookings they made or responsible for the changes such a pricings in the Platform.
You may close your account at any time by requesting to do so in your account section of our Platform or by contacting us using the contact details above.
We may suspend access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if we believe you are abusing our Service (for example attempting to scam other Users, making repeated unreasonable complaints, or any other good reason).
Please note that each Tutor may have his or her own prescribed availability period. This may affect tutor availability for the tutoring sessions you requested.
If you try to request to meet with a Tutor and the Tutor may be unavailable or fails to respond to your request, or unavailable for any reason, we will notify you that starting a Meeting will not be possible.
Unfortunately, despite the Company’s and our Tutors’ best efforts, things may not go according to plan thus preventing the Meetings to take place. Please send us an email email@example.com if you wish to request for a refund. Any refund will be subject to our refund policy in paragraph 7 of this document.
Any underage individuals below the age of 13years old must obtain consent and approval from parents, guardians, or appointed caretakers to use our Platform.
By requesting for a Meeting, the Student confirms that he or she is at least 13 years old. Tutors may refuse providing deliveries or services with age restriction to any person who does not look aged 13 unless they can provide valid documentation proving that they are aged 13 or over.
As a User, you hereby agree and acknowledges that there shall be no refund or reimbursement of payment made, unless the refund request was made due to technical fault/error such as transaction duplicity, data entry mistake or any other circumstances that we at our sole and absolute discretion deems fit.
We reserve the sole and absolute discretion to amend this refund policy from time to time.
These Terms are the entire agreement between us; any other Terms implied by law are excluded to the maximum possible extent.
These Terms also supersede all prior agreements between us relating to this subject.
If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the Terms will be unaffected and will remain in force.
The Company may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any Bookings you have placed where we have sent the confirmation.
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes and claims) shall be governed by and construed in accordance with the laws of Malaysia. In the event of any dispute between the parties hereto arising out of or in any way connected with this Agreement, the parties shall try the soonest possible and in the best manner possible, to amicably settle the dispute by way of negotiation between the designated officers of the parties. If the parties are unable to reach mutual consent within thirty (30) days after the notice by any party to the other to the dispute, the question shall be settled by arbitration. The award and findings of the arbitrators shall be final and binding upon the parties. The arbitration shall be conducted under the auspices of the Kuala Lumpur Regional Centre for Arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Arbitration Centre and shall be by one (1) arbitrator to be appointed by mutual agreement of the Parties. If the Parties are unable to agree upon an arbitrator within thirty (30) days from receipt by any party of a notice to agree upon an arbitrator, either party shall be entitled to refer the matter to court. The arbitration shall be conducted in the English Language.